Здравствуйте, произошла такая ситуация: у подруги свой интернет-магазин одежды. В декабре она заказала напрямую у производителя на фабрике небольшую партию женской одежды в количестве 50 шт. разных наименований. Фабрика обещала погрузить заказ в фуру вместе с другим крупным заказом и отправить, фура должна была приехать в Москву, и около вокзала водитель должен был отдать ей коробку. Расчет был произведен с кредитной карты на расчетный счет фабрики. Однако, при встрече водитель сказал, что ему никаких других коробок не передавали, и он везет только этот крупный заказ. Сказал, что одну коробку изъяли на таможне. При переписке фабрика отвечает, что мол, спрашивайте с водителя или компании, где он работает, мы ему передавали коробку. Как разрулить эту ситуацию и к кому обращаться, реально ли найти товар, надо ехать в Китай? Никаких документов и договоров нет, есть только подтверждение-чек на e-mail об оплате с кредитной карты на расчетный счет.
Закон должен быть понятным.
Изучай. Продвигайся. Трудоустраивайся.
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Вернуть потерянный товар
3 ответов